Same Day Appointments:

• Phone us on 01606 544850, Monday to Friday from 08:00 am to 18:30 pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8:25 am to 6:30 pm

Pre-bookable GP Appointments:

• Use the NHS App / NHS Web
• Phone us on 01606 544850, Monday to Friday from 08:00 am to 18:30 pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8:25 am to 6:30 pm

Please note we can only pre-book GP appointments up to 14 days in advance

When you get in touch, we’ll ask what you for your full name, date of birth, address and what you need help with.

We will use the information you give us to signpost you to the most suitable doctor, nurse or health professional to help you.

For more information on the NHS App visit: Online Services – Witton Street Surgery

To change or check the time of your appointment your appointment:

• You can use the NHS App / NHS Web to view your appointment information
• Phone us on 01606 544850, Monday to Friday from 8:00 am to 6:30 pm

To cancel your appointment:

• You can use the NHS App / NHS Web to cancel your appointments
• You can use our online cancelation form: Cancel an Appointment – Witton Street Surgery
• Reply CANCEL via the link attached in your appointment reminder text message
• Phone us on 01606 544850, Monday to Friday from 8:00 am to 6:30 pm

Please note, that appointment reminder texts are not sent for every appointment, therefore the easiest way to cancel your appointment will be by using the NHS App or our online cancelation form.

We currently offer appointments with the below clinicians:

• GP
• Nurse
• Healthcare Assistant
• Pharmacy Technician
• Musculoskeletal Specialist
• Dietician

Most of our clinicians offer face to face or telephone consultations, if you would prefer one of these options over the other please mention this to the receptionist at the point of booking.

If you wish for more information on the above appointment types, please call us on 01606 544850 and speak to the reception team.

Some of our GPs have taken extra training to allow them to run specialist clinics, these clinics are listed below:

• Minor Surgery Operations
• Family Planning / Contraception

To be placed on the waiting list for either of the above clinics, please call us on 01606 544850. The reception team may ask you to book a GP appointment first before going on the waiting list

Please tell us:

• If you need an interpreter
• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you have any other access or communication needs

Witton Street Surgery is a part of the Northwich Primary Care Network (PCN). The PCN is a collaboration of the 7 GP Practices from across the town who are working together to develop better services for our patient population.

Our PCN now provides additional GP appointments during Friday evenings and on a Saturday:

• Friday 6:30pm to 8:00pm (Held in Firdale Medical Centre)
  Saturday: 9:00am to 5:00pm (Held in Firdale Medical Centre)

These appointments are available for patients registered at all 7 GP Practices and therefore you maybe asked to attend an alternative GP Practice, if suitable.
You can book these appointments by calling reception on 01606 544850

Our PCN also provides appointments with Emergency Care Practitioners (ECP) and nurses. Witton Street Surgery’s reception team may offer you an appointment with either of these clinicians before a GP appointment as they will be equipped to deal with your medical issue.

The PCN ECPs also do home visits, therefore if we arrange a home visit for you, it may be an ECP that comes to check on you rather than one of our GPs.

Nationally and in line with guidance endorsed by the Royal College of GPs, a home visit occurs for the following three reasons:

• The patient is terminally ill
• The patient is housebound
• The patient has a severe learning or physical disability

Requests for visits should be made before 10.30am when possible.

We will always encourage people to come into the surgery because this is where the best care can be provided. Specialist equipment is located in the clinical rooms, tests can be carried out more easily and drugs issued if necessary.

If the patient has a temperature or a rash, coming to the surgery will do no harm and will not endanger others but please inform the receptionist on arrival.

Many patents believe there is an automatic right to a home visit from a GP between 8am and 6.30pm but this is not the case.

For the avoidance of doubt it is the GP who decides if a home visit is warranted and not the patient nor an Allied Health Professional (Schedule 6, Regulation 26 Part 1 of GMS Contract Regulations 2004).

There is nothing in the Regulation to prevent the GP from overriding the request for a home visit and advise the patient to attend A&E, without first seeing them. This is providing the medical condition of the patient makes the course of action appropriate.

It is not the role of 111 to decide whether a GP visit is required, but to recommend that the patient contacts their own GP services.

It is not the job of the doctor or the surgery to arrange transport to the practice. This is in line with local and national guidance from various health care providers and GP professional bodies.