Using the NHS App
Did you know you can manage repeat prescriptions from our practice in the NHS App?
You can easily choose where your prescriptions are sent. So, if you know you’ll be away from home or you are moving home, you can change your nominated pharmacy from within the app.
You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens, you have 24/7 access to your prescription.
For more information visit: Online Services – Witton Street Surgery
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS App or the NHS website)
- via email, [email protected]
Your NHS App / Web account show you all your repeat medicine and dosage and you can choose which medication you need to order. You can also check the progress of your prescription via your account so you know when to collect it from your nominated pharmacy
You can also fill out a repeat prescriptions request form, bring the paper form to the surgery, Monday to Friday from 8:30 am to 6:30 pm or post it in our postbox, outside next to the main entrance
We do not take repeat prescription requests over the phone.
Collecting your prescription
We aim to get all prescriptions actioned within 48 hours, this does not mean your prescription is ready to collect, we can only sign off your medication the pharmacy will then need to prepare it once the GP has signed off your medication.
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it (pharmacy dependent).
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription, phone reception after 10:00 am on 01606 544850 and ask to speak to our practice pharmacy team.
Medication Reviews
If you have a repeat prescription, we may ask you to come in for a regular review. A medication review usually involves a blood test and a quick telephone consultation with a clinician.
We will contact you, when / if you need to have a medication review
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- Acute otitis media* (Ages 1 to 17 years old)
- Impetigo (Aged 1 year and over)
- Infected insect bites (Aged 1 year and over)
- Shingles (Aged 18 years and over)
- Sinusitis (Aged 12 years and over)
- Sore throat (Aged 5 years and over)
- Uncomplicated urinary tract infections (Women ages 16-64 years old)
For more information on the pharmacy first scheme follow this link: NHS England » Pharmacy First
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
They can also advise on medicine that you can buy without a prescription.