What is proxy access
A GP surgery can give someone proxy access so they can help another person manage their GP health and care.
A proxy may be able to act for the person they support, by:
- ordering repeat prescriptions
- booking appointments
- contacting the surgery or speaking to surgery staff
- viewing test results or vaccinations
- accessing all or part of the GP health record, to help with health-related tasks and managing health issues
Reasons for proxy access
Reasons for wanting or needing help could include:
- having a physical or mental health condition
- technical barriers, for example not having a computer or a smartphone
- language barriers, for example if it’s not easy to access services in English
- practical reasons, for example working shifts or unsocial hours
- age, for example a child may need a parent to manage their GP services
If you’re aged 16 or over, you can ask for someone to be your proxy for any reason. It does not stop you having access to your GP services yourself.
If you help someone else with prescriptions, booking appointments or managing their health and care, getting proxy access could make it easier and more convenient.
How to set up proxy access
The GP surgery will make sure the patient giving access understands and agrees to it
You will both have to fill out a form and prove who you are using photo ID. The form can be completed in person by asking at reception, alternatively you can fill out the online form below:
Once this online form has been completed, a member of the reception team will contact both you and the patient giving access, and ask you to come down to the surgery with a form of photo ID to prove who you are.
For more information on proxy access visit: What is proxy access? – NHS (www.nhs.uk)